maswerte Privacy Policy – How We Handle Your Personal Data

1. What Information We Collect

When you register on maswerte, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During identity verification, we may also request a government-issued ID or other supporting documents to confirm your eligibility to play. When you make deposits or withdrawals, transaction data such as payment method details, amounts, and timestamps are recorded as part of your account history. We also collect technical data automatically when you use the platform, including your device type, browser, IP address, and session activity logs. This technical data helps us detect unusual activity, improve platform performance, and ensure a secure experience for all Filipino players. We do not collect sensitive personal information such as biometric data or health records unless specifically required by a regulatory authority. All data collection is limited to what is genuinely necessary for operating the platform and meeting our legal obligations.

2. How We Use Your Information

The personal data we collect is used primarily to operate and manage your maswerte account, process your deposits and withdrawals, and verify your identity in line with Philippine regulations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Where you have opted in, we may send you promotional communications about new games, features, or offers — you can withdraw this consent at any time through your account settings. Your data helps us monitor for fraud, money laundering, and other prohibited conduct, keeping the platform safe for the entire Filipino player community. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to guide improvements to the user experience. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Any use of your data beyond what is described here will only occur with your explicit consent or as required by law.

3. Sharing Your Information

maswerte does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or a valid legal order. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal data with other players or make it publicly visible on the platform in any form. Any cross-border transfer of data is conducted with appropriate safeguards to ensure your information remains protected regardless of where it is processed.

4. How We Protect Your Data

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form at rest. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your maswerte account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact us immediately so we can take prompt action.

5. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Philippine anti-money laundering regulations require us to keep certain transaction and identity records for a minimum period even after an account is closed, and we comply fully with these requirements. When data is no longer needed for any legitimate purpose, we securely delete or anonymise it so it can no longer be linked back to you. You may request deletion of your account and associated personal data at any time, subject to any retention obligations we are legally required to fulfil. We will confirm the outcome of any deletion request within a reasonable timeframe and explain clearly if any data must be retained and why. Backup copies of data may persist for a short additional period in line with our disaster recovery procedures before being permanently purged. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with current Philippine law.

6. Your Rights as a Data Subject

As a Filipino player, you have clear rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to know what personal information we hold about you, to access a copy of it, and to request corrections if any details are inaccurate or out of date. You may object to certain types of processing, request that we restrict how we use your data in specific circumstances, and — where technically feasible — request that your data be transferred to another service provider in a portable format. If you believe we have processed your data unlawfully or in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply reach out to us using the contact details provided at the bottom of this page, and we will respond within the timeframe required by law. We will never penalise you for exercising your data rights, and we are committed to handling all such requests with respect and transparency. Your trust is important to us, and we treat every data rights request with the seriousness it deserves.

7. Cookies and Tracking Technologies

maswerte uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can make it better. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us measure traffic patterns and identify areas of the platform that need improvement; these are anonymised and do not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. A more detailed breakdown of the specific cookies we use and their purposes is available on request. By continuing to use maswerte after being informed of our cookie practices, you consent to the use of cookies as described here.

8. Contact and Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way maswerte handles your personal data, you can reach our data privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or applicable Philippine law; the effective date at the top of the page will always indicate when the most recent revision was made. Significant changes will be communicated to registered players via email or an in-platform notification before they take effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically so you always know how your data is being handled. For concerns that cannot be resolved directly with us, you may contact the National Privacy Commission of the Philippines.